About Us


Our vision is a world where people with disability are equal citizens.



Our mission is to provide quality, sustainable and flexible services that uphold human rights and create opportunities, empowering you to live the life you choose.

At I-Help we are:

  • Honest in our relationships, and honest in our conduct.
  • Customer focused in our services, and creative in our solutions.
  • Liable in all our work, and responsible for our actions.
  • Thoughtful of your choices, and embracing of diversity.
  • Wholehearted about our work, and driven by our vision and values.

Our Team

  • I-Help Disability Services has full-time, part-time and casual employees working across Victoria.
  • Each day our dedicated staff work towards a world where people with disability are treated with respect and equality.
  • Our operations team is the first point of contact you’ll have when you come to IHDS.
  • They will direct you to the right person to assist you with all your enquires

Our Plan

I-HELP reflects our need to continue driving service transformation, to maximise the value we add for people with disability in the National Disability Insurance Scheme (NDIS) environment, and to remain competitive.

At I-HELP, we understand that you, along with your family and support networks, want to tailor all care and assistance to your needs, from a provider(s) of your choice.

This is why I-HELP is motivated to continue to modernise our services so that clients and staff choose us, based in our demonstrated performance, along with what we stand for.

Our Expectations

It is our expectation that, in future :

  • Customer demand for high quality, innovative and diverse services will continue to increase.
  • Staff engagement and effective management will be needed for I-HELP to be an ‘employer of choice’.
  • Financial sustainability, service excellence and the reputation of our staff will become a part of our fundamental Norm.
  • Engagement with customers, community and stakeholders will be clear and consistent with our vision, mission and values.
  •  Most importantly, that we will remain a strong voice in the journey towards achieving human rights/Multicultural for all people with disability.
    In short, it is our expectation that will we deliver the I-HELP promise: empowering you to live the life you choose and be independent.

Ask Us a Question 03 9863 6959

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