Your Rights and Responsibilities

  • The right to be treated with respect     
  • The right to be part of decision making of your plan
  • The right to involve an advocate of your choice
  • The right to privacy and confidentiality
  • The right to be free from any neglect and abuse
  • The right to complaint of the services without any reprisal
  • The right to receive a quality service
  • The right to have an interpreter when you needed
  • The right to be free from discrimination




  • As a client of I-HDS you have the responsibility to respect the privacy of others attending the services (including information shared in group programs)
  • Participate in your care by informing your support worker of all relevant information. If you do not understand the information you are given please ask to have it explained.
  • To treat staff member with courtesy
  • To enable I-HDS to provide services
  • To provide a safe work environment for staff members
  • Contact us if your circumstances have changed affecting your ability to attend appointments.
  • Provide notice of unavailability or if you require a change of appointment time as soon as possible. A minimum of 24 hours is requested where possible.
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