Feedback

We welcome all types of feedback from our clients, their families and staff about their experiences with IHDS:

Feedback may include:

• Suggestions: Your ideas on how we can advance things or do things better can help us to expand our services and ensure they meet your needs and wants.
• Complaints: We want to know when you’re not happy about an experience you’ve had with IHDS. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.
• Compliments: These are things that you think we’re doing well or may be recognition of a person who has helped you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.