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FAQs

Frequently Asked Questions
Do I really need to understand the unique language and terminology used in my NDIS Plan?
Ideally, it would be great if you did and then you might realise what Services and Support you could get but aren’t getting and may even need! You are not the only one who has difficulty understanding the ‘language’ of the NDIS – data shows many people with NDIS Funding are only using about 70% of the funding in their Plan! Contact us now to have a no-charge, no-obligation chat about how to make the most of your Funds in reaching for the best outcomes for you.

Based on feed back from NDIS Participants the things that are most needed and valued include:

  • The preparedness and ability for Providers to take the time and really understand what a person needs and then providing the service and opportunities that empower people to lead the life they want.
  • The service and support has to be of a quality standard that is acceptable to each person, consistent and sustainable and able to be flexible (if needs change).

True collaboration and trust is absolutely necessary and not negotiable and are values that drive us at I-Help Disability Services every day– put us to the test – you can choose to!

We deal with a wide range of organisations and individuals operating in the Disability sector and are often surprised at the lack of knowledge, NDIS client focus understanding of what client ‘choice and control’ really means – big barriers!
It’s clear from what many people who have used other Providers before connecting with us, that other Providers are focused on their own processes, systems, financial objectives and similar targets – consequently inconsistent quality of support, poor communication and dissatisfaction in general follows.

As we mention in a Question above, it can be a challenge to understand the language and terminology used in NDIS Plans.
Following on, many people, particularly if it’s their first Plan, understandably don’t know what type of supports and services are available to them and or where to get them.
Connect with us to have a no-charge, no-obligation chat about what might be possible and options for you – we are connected with a wide range of Providers e.g. Allied Health professionals and if we can’t help you with services directly, we may well know people who can.

A simple and easy way to think of NDIS Funding is regardless of your age, cultural back ground or abilities, that it can give you access to supports and services that otherwise might not be available to you. It helps you move towards living the life you choose. Talk to us about what you really want to do and let’s see how you might move forward in the most empowering way for you.
Our experience is that it is very important to prepare for all Planning / Review Meetings or indeed, any discussion with NDIS Local Area Coordinators or Planners – you want to be sure decision makers fully understand your needs and that nothing is missed, and that you receive the right Funding support for all needs. You need to be talk about your ‘worst days’ as opposed to your best – you need the right supports for yourself at the most difficult times. Ideally, write down what your worst days look like and how they affect you and how you felt, and be sure you record all the details. Identify what you think you really need to make your life better that you don’t have now (or don’t have enough). As examples, would you like to have more social contact? Maybe attending some of the excellent Local Council social / activity groups. Would it be safer and easier for you if you had reinforced railings in your bathroom? Try and be as specific as possible about your needs, what the impacts are on you and want you believe would make a positive difference to you.