Our Commitment to Your Privacy: I-Help Disability Services (iHDS) values and respects the privacy, dignity, and confidentiality of our participants, staff, and website visitors. We collect and manage personal and sensitive health information in compliance with the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth), and the NDIS Quality and Safeguards Commission standards.
1. Collection of Personal & Sensitive Information
To provide high-quality Supported Independent Living (SIL), Core Supports, Short-Term Accommodation (STA), and related NDIS disability services, we must collect relevant personal and health information.
Information We May Collect:
- Identification Data: Full name, date of birth, contact details, address, emergency contacts, and NDIS Participant number.
- Health & Support Data: Medical history, support plans, incident reports, behavioural support plans, health assessments, and medication requirements.
- Financial & Operational Data: NDIS plan details, service agreements, and billing information.
- Website Interaction Data: IP addresses, cookies, browser user agent strings, and contact form entries.
2. How We Use Your Information
We collect and use your personal information solely for legitimate service delivery and operational purposes, including:
- Delivering personalised disability support services and SIL accommodation matching.
- Developing, reviewing, and updating individual participant support plans.
- Communicating with participants, family members, guardians, and support coordinators.
- Fulfilling legal, reporting, and auditing requirements under the NDIS Commission and NDIA.
- Responding to enquiries or application forms submitted via our website (i-helpdisability.com.au).
3. Information Sharing & Disclosure
We respect your privacy and will never sell or trade your personal information. Information is only disclosed to external parties when necessary to deliver services, required by law, or with your explicit consent.
Authorised Disclosures May Include:
- NDIS Quality & Safeguards Commission / NDIA: For quality reviews, audit processes, or mandatory reporting requirements.
- Healthcare Providers: Doctors, specialists, or emergency services in the event of a health emergency.
- Nominated Advocates & Guardians: With authorised consent from the participant or legal representative.
- Legal Requirements: Where required by law, court order, or to prevent a serious threat to life, health, or safety.
4. Website Cookies, Comments & Media
When interacting with our website:
- Comments & Forms: Data collected via forms or comments includes provided details alongside visitor IP addresses and browser string to assist in spam detection.
- Cookies: We use cookies to improve navigation and user experience. Comment cookies last 1 year for convenience; temporary session cookies are cleared when closing the browser.
- Embedded Media & Content: Content embedded from third parties (e.g., YouTube, Google Maps) behaves as if you visited the third-party site directly and may collect data per their privacy policies.
5. Data Storage, Security & Retention
We implement physical, administrative, and technological security controls to guard your personal and sensitive data against unauthorised access