Rights and Responsibilities
Your Rights
I-Help Disability Services respects and fully commits to upholding the rights of all people, including those with disabilities. We are also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them.
You have the Right to access support that:
- Promote, uphold and respect your legal and human rights;
- Respect your culture, diversity, values and beliefs;
- Respect and protect your dignity and right to privacy;
- Are free from violence, abuse, neglect, exploitation or discrimination; and
- Allow you to exercise informed choice and control.
It is our responsibility to:
- Tell you about and uphold your rights;
- Provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making;
- Support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide;
- Respect your autonomy, including your right to intimacy and sexual expression; • Provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery;
- Support you to access an advocate (including an independent advocate) of your choosing;
- Support you to engage with your family, friends and chosen community in the ways you want to;
- Treat you with fairly, with courtesy, dignity and respect and without discrimination;
- Involve you in decisions about your supports, as well as our programs and policies;
- Provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences;
- Protect your personal information and only use it for the right reasons;
- Support you to provide us with feedback on our service, including complaints;
- Promptly address enquiries and complaints about the supports you are receiving;
- Support you to connect with other services, including advocates, interpreters and translators, if needed;
- Support you to have a person to speak on your behalf for any purpose; and
- Provide safe and appropriate services that are culturally relevant and support your needs and goals
Privacy and Confidentiality
I-Help disability Services values and respects the privacy, confidentiality and dignity of our participants and their families, as well as our staff. We collect, use, protect and release Personal Information in full compliance with relevant State and Federal privacy legislation.
I-Help disability Services will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent.
For more information in disability services contact us at 1300 004 437 .